Frequently Asked Questions


What is the return policy?
How long does the refund take?
How do I make changes to an order I’ve already placed?


What do I do if I never received my order?
What do I do if I received a defective order?


What payment methods do you accept?
Do you offer cash on delivery?


Do you use Remy hair? What does "Remy Human Hair" mean?
Will clip-in extension beep at the airport?
Are clip-in extensions bad for your hair?
Where to apply tape-in hair extension?
What Is PRE-ORDER mean?