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FAQ
Frequently asked questions

Everything you may want to know.

Find answers to the most common questions about our products, orders, and services. If you need further assistance, our support team is always here to help.

We aim to process all orders within 1–2 business days. Delivery typically takes 2–5 business days within the UAE. International shipping times may vary depending on your location.

Yes, we offer returns and exchanges within a specified period after delivery. Products must be unused and in their original packaging. Please contact our support team to initiate a return.

Our products are designed to be safe and effective for a wide range of hair and skin types. However, we always recommend reviewing product details or consulting with a professional if you have specific concerns.

Once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor your delivery in real-time.

We accept major payment methods including credit/debit cards, Apple Pay, and Buy Now Pay Later options like Tamara (available in UAE).